Aleandra Tan

• Free Shipping (Orders over $200) - Up to 5days
• Standard Shipping: Up to 5days - $10.00
• Insured & Expedited: Up to 3days - $16.95
• Express Shipping: Up to 2days - $35

Are the shoes true to size?

Yes, our shoes are true to size.

I wear mid sizes; do I size up or down?

If you wear mid sizes such as 7.5, 8.5,9.5, we advise that you size up.

Are your shoes for wide feet?

Our shoes are for regular feet, we have found instances where wider feet can wear our shoes when they size up.

How long does it take to process an order?

It takes 2-3 business day for an order to be processed. However, you can skip the line by paying for expedited processing. Please choose the expedited processing option at checkout.

Where do your shoes ship from and do you offer international shipping?

We are in the U.S. and can ship internationally.

What if I get my shoes and they don’t fit, can I exchange for another size?

Yes, we are more than happy to exchange for another size that fits better. To initiate an exchange, please use this link

Do you offer free shipping?

Yes, we do offer free shipping on orders $200 and above. All you need to do is reach the checkout page and the option automatically shows-up if you have items worth $200 and over.

What's your return policy?

Yes, we have a 30day return policy. We are happy to offer a refund in the form of store credit or an exchange.

I put in my contact details for a coupon code but didn’t receive the email, what do I do?

Please check your spam, sometimes the emails don’t always drop in the inbox folder.

How do I contact the support team for questions?

You can contact us using any of these options:

• Email: support@shopolashoes.com
• Chat with us using the chat button